Shipping Policy

Shipping Method Transit Time Costs
STANDARD SHIPPING

8-10 Business Days.

$6.9
Free - orders over $69
EXPRESS SHIPPING

5-7 Business Days.

$9.9
Free - orders over $99.00

Do you offer free shipping

Enjoy free worldwide shipping on orders over $69 USD. For orders under $69, shipping fees will be calculated at checkout based on your location. We ship via USPS, UPS, or FedEx.

Do you ship to all countries?

Almost. If we ship to your country, it will be available for selection when entering your shipping address during checkout.

When will you ship my order?

We aim to ship in-stock items within 24 business hours (excluding weekends and holidays). In rare cases, processing may take up to 3 business days.

How long does it take to receive my order?

U.S. orders are delivered within 5 to 10 business days.
Outside of the U.S., they are delivered within 7 to 14 business days.
If you order over 1pcs item, we may send out multi-parcels from different warehouses, the parcels did not come on the same day, kindly wait patiently for all parcels to arrive in the next few days.

Are there duty & custom fees associated when ordering?

Most of our pricing includes duties, taxes, and fees for many countries. However, in some cases, additional fees may be required when your parcel arrives, and you'll need to handle these with your local customs.
By purchasing from us, you agree to cover any additional duties, taxes, or fees that may apply in your country.

Where can I track my order?

When your package has shipped, a tracking number will be provided to your account and you will receive a tracking number notification email as well.
You can track your order by below 2 ways
1. Log in to your account to check your order shipping.
2. Track your parcel by entering your order number via https://www.sthcute.com/account/order-lookup.

What to do if the package is lost or stolen?

Carriers sometimes mark packages as "Delivered" when they’re still en route. In most cases, the package will arrive within 3-5 business days.
If your package hasn’t arrived after 5-7 days, and you’ve checked around your address, please contact Customer Service at service@sthcute.com for help.
Please note: Sthcute is not liable for packages marked as delivered or any theft after delivery. If you believe your package was mis-delivered, we recommend filing a claim directly with the carrier.

Can I change the delivery address of my package after it has been shipped?

We encourage you to double-check your address before submitting your order. Once your package has been shipped, it’s generally difficult to change the address, but we’ll do our best to assist! If the shipping company allows the change, there may be an additional service fee, which will depend on their policy and the circumstances.

Do you accept shipping to P.O. Box address?

Yes, we're able to ship to P.O. Box addresses.