What is your return policy?
We know online shopping doesn’t always work out as expected. If the fit or style isn’t quite right, Sthcute is happy to accept returns within 30 days of receiving your order.
How do I make a return?
1. Contact Us: Send us an email via service@sthcute.com with your order details and reason for the return. Our customer support team will guide you through the next steps.
2. Prompt Support: Our team will respond within 24 business hours to assist you with your return.
3. Return Process: We'll process the Return for you and send the item back to our warehouse. If it’s not a quality issue, the return shipping cost will be covered by the customer.
Heads up!
1. All returned items must be in perfect, resalable condition. If the item is worn, altered, washed, or damaged, we reserve the right to refuse a refund.
2. Some items are Final Sale and cannot be returned or exchanged. Final Sale items are clearly marked on product pages, in your cart, at checkout, and in your order confirmation email.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return at our center. We’ll send you a confirmation email once your return is verified and the refund is issued. Please allow 5-7 business days for your bank to process the refund.
Can I exchange it for a different size?
If you’d like to exchange your item for a different size, please reach out to our customer service team at service@sthcute.com, and we’ll be happy to assist you.
I received a damaged, defective or incorrect item. What do I do?
If you've received an order containing a damaged, defective, or incorrect item, please contact our support team as soon as possible with your order number and a photo of the issue — we'll make it right.
What is your cancellation policy?
Orders can usually be canceled if they haven’t been processed by our fulfillment team. However, since our system is fully automated, the cancellation window is very short. If your order has already been shipped, you’ll need to go through our return process once you receive it.
Can I add items to an existing order?
Unfortunately, our system doesn't support order edits. To make changes, you must contact support team via service@sthcute.com to cancel the existing order if possible and then place a new order.