How do I know if my order has been placed successfully?
You will receive an automatic email when your order has been processed. Once the shipping label is created, you will receive another email with the tracking number.
How do I know when my order will arrive?
The shipping time may differ depending on shipping address and the shipping method.
How come I did not receive an order confirmation email?
You may not have entered or provided the correct email. If that may be the case, please reach out to our customer service team.
How do I change/cancel my order?
Please send us an email at firstname.lastname@example.org with the subject "Change Order #" or "Cancel Order #" before it is fulfilled.
What is your return/exchange policy?
Our return policy is on https://www.sthcute.com/pages/return-exchange?spm=..index.footer_1.1
How soon can I expect my refund back?
Please allow 3-5 business days for the return / exchange process once it is delivered to our return address.
What if the dress I want is out of my size? When are items restocked?
Most of the restock usually takes 2-4 weeks. Please join our mailing list for the earliest update.
Do the items run true to size?
Yes, our items run true to size. The stretchiness depends on the fabric and material of the item.
How do I know if the size is perfect fit for me?
It depends if you like your outfits to be tight or loose. Our size chart is on https://www.sthcute.com/pages/size-guide?spm=..index.footer_1.1
For sizing assistance, please send us an email at email@example.com
How long does shipping take?
Standard shipping takes 7-9 business days. Express shipping takes 5-6 business days. (No deliveries on the weekends or holidays).
How do I reach customer service if I have a question or concern? How soon can I get a reply?
The best way to reach Sthcute Team is via email at firstname.lastname@example.org We reply to all emails within 24 business hours.